I gave my favorite ticketing whipping boy another chance this morning and, sadly, the results were mixed.
I had to go back to Live Nation to try to pick up tickets for the Phish show at Darien in August. And I’m happy to say I didn’t have to re-live my nightmare from a couple months ago — we have our tix for that trip.
All is not well with Live Nation, though … my new buddy Yohe said he got caught in the same loop I was stuck in back in January — order page, denial, waiting room, lather, rinse, repeat — and and by the time he escaped, the tickets were gone.
(Don’t feel too bad for Yohe, though — he scored tickets to the Red Rocks shows through the band’s pre-sale — and, I’ll be looking forward to hanging with him at Star Lake in June.)
It’s true I’m not feeling the same level of venom I was in January, but: Live Nation still isn’t ready for the big time. I noticed some adjustments — a 10-minute transaction clock this time instead of the absurd 2-minute clock I saw in January — but if customers — who are registered, there on time and have done everything else right — are not getting a fair crack at tickets because Live Nation’s site can’t handle the load, there is still a tremendous problem that Live Nation needs to fix.
I’m not asking for anything that’s unreasonable here. We’re aware the demand is huge, and that we’re going to be competing with thousands of other people for that pair of tickets we’re trying to buy. We understand that the tickets are going to go fast, and that we’re not going to get them every time.
But if we’re not getting a shot at those tickets because your shit isn’t working, we’re not going to be happy with you, Live Nation. Every time.